Vintage Turkish large kilim rug | Red kilim rug

Comprehensive set of product care guidelines for Jute, Hemp, Cotton, and Wool-Jute Rugs:

1. Regular Cleaning:
   • Vacuum 1-2 times per week using a suction-only vacuum without a beater bar.
   • Use the vacuum's upholstery attachment for gentler cleaning.
   • For cotton rugs, increase vacuuming frequency in high-traffic areas.
2. Spot Cleaning:
   • Address spills immediately by blotting (not rubbing) with a clean, white cloth.
   • Use a mild soap solution (dish soap and water) for tougher stains.
   • Always test cleaning solutions on an inconspicuous area first.
   • Avoid excessive moisture, especially for jute and hemp rugs which are prone to water damage.
   • For wool-jute rugs, use a specialized wool cleaner for spot treatments.
3. Professional Cleaning:
   • Have your rug professionally cleaned every 12-15 months.
   • Choose a cleaner experienced with natural fiber rugs.
   • For wool-jute rugs, ensure dry cleaning methods are used.
4. Sunlight and Moisture:
   • Avoid prolonged direct sunlight to prevent fading.
   • Keep all rugs away from damp areas to prevent mold and mildew growth.
5. Rotation:
   • Rotate your rug 180 degrees every 3-6 months to ensure even wear.
6. Shedding:
   • Some initial shedding is normal for natural fiber rugs, particularly wool-jute blends.
   • Regular vacuuming will help minimize shedding over time.
7. Flattening Creases:
   • If creases occur, carefully steam or iron the back of the rug using low heat.
   • For wool-jute rugs, avoid direct heat and instead use weight to flatten creases.
8. Storing:
   • Roll the rug (don't fold) with the pile side inward.
   • Store in a cool, dry place.
9. Pets:
   • Trim pet nails regularly to prevent snags.
   • Clean pet accidents promptly to avoid odors and staining.
10. Avoid Harsh Chemicals:
    • Do not use bleach or strong chemical cleaners on any of these natural fiber rugs.
11. Seasonal Care:
    • In humid seasons, use a dehumidifier to prevent moisture absorption, especially for jute and hemp rugs.
12. Stain Resistance (Cotton rugs):
    • Consider applying a fabric protector to cotton rugs to improve stain resistance.
13. Shedding Control (Wool-jute rugs):
    • Expect more initial shedding from wool-jute rugs. Frequent gentle vacuuming can help manage this. Remember, these natural fibers require gentle care. Following these guidelines will help maintain the beauty and longevity of your rugs across all materials.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Cancellation Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.